With the business acting as the IT department for SMEs throughout the North West of England, six members of the 10-strong organisation are responsible for all things technical. And three of these colleagues are fresh faces to help bolster the firm’s capacity in this high-demand area.
Ash Williams is a new member of the front line technical support, and often one of the first people a client speaks to when they contact the business with an IT challenge. Working on the same team, Tracy Pollard is a new helpdesk supervisor who will ensure a greater degree of front-of-house liaison.
They are joined by Will Hawkins, who has come on board to provide further back-office IT expertise, ranging from server and PC/laptop builds through to more analytical investigations into technical patterns.
These latest hires mean Q2Q now has more than 130 years’ collective experience providing IT support specifically to UK SMEs.
Commenting on the appointments, Q2Q’s managing director Andrew Stellakis said: “We have grown steadily since we were formed in 2004, largely as a result of word of mouth recommendations. But as customer numbers have increased so too has our workforce – we’re committed to being resource-rich, so that we can provide clients with utmost peace of mind when it comes to the proactive management of their entire IT needs.
“Now that we’re joined by Will, Tracy and Ash we have even more capacity and capability within our technical team, which is crucial as we attract a greater number of enquiries, and many with more complex requirements.”
"We have grown steadily since we were formed in 2004, largely as a result of word of mouth recommendations. But as customer numbers have increased so too has our workforce."
The business has seen controlled revenue growth of 15% in the last 12 months, at the same time profit has been boosted by 50%.
“Whilst people are hugely important within Q2Q, so is the technology we use,” Andrew continued. “We can hardly recommend process efficiency and problem prevention if we are not embracing these things ourselves.
“That’s why we’ve invested heavily in a new monitoring system that enables us to identify potential IT problems and trends earlier, so that we can deliver pre-emptive fixes. The result is increased efficiency for us, not to mention the reduced cost and impact of technical disruption for our clients.”
With the impending introduction of GDPR said to be the catalyst for many Lancaster SMEs contacting Q2Q for support, Andrew believes there’s never been a better time to strengthen internal efficiencies.
“Businesses are slowly realising that compliance with this complex legislation is a must, and that IT-related processes and systems can contribute greatly to a robust stance,” he explained. “As the phone continues to ring for Q2Q’s assistance, we need to be equipped to handle a greater volume of enquiries. There is also a greater appetite for SMEs to move into the cloud and better embrace internet telephony, which is also keeping our technical team very busy.”
Q2Q is predicting further revenue growth of 20% by the next financial year end.
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